Common questions
Clear answers before the repair starts.
Collision repair involves insurance, parts, safety systems, timelines, and decisions that should be explained—not buried.
Just off Route 80 · South Hackensack, NJDirections to 302 Huyler StreetDirections
Shop hoursMon–Fri · 8:00 AM–4:30 PM
01Can my insurer require a specific repair shop?+
No. You may choose the licensed repair facility you trust. Atey works with insurance companies while representing your selected repair plan and documentation.
02Why can the estimate change after repairs begin?+
Some collision damage is hidden behind exterior panels. Once the vehicle is disassembled and repair information is reviewed, additional required operations may be submitted through a supplement.
03Will aftermarket or used parts be installed?+
Parts selection depends on the repair plan, availability, policy language, insurer position, and your authorization. We review fit, condition, and repair implications rather than treating every part source as interchangeable.
04Does my vehicle need a calibration?+
A collision, windshield or body repair, alignment change, module replacement, or removal of certain components can trigger scanning or calibration requirements. The need is determined from the vehicle and repair procedures.
05Can Atey match my paint color?+
Modern color matching combines vehicle color information, variants, spray-out evaluation, application technique, and adjacent-panel assessment.
06Is the repair covered by a warranty?+
Atey provides a lifetime workmanship warranty for as long as you own the vehicle, subject to the written warranty terms on the final repair documentation.